Our Services

Our commitment to service excellence ensures that every customer receives timely support, tailored solutions, and the highest quality products to meet their needs.

Logistics and Supply Chain Management:

Logistics and Supply Chain Management:

  • Warehousing: Offer strategically located warehouses to store products closer to key markets, which can reduce shipping times and costs.
  • Inventory Management: Utilize technology for real-time tracking of inventory levels, helping prevent stockouts or overstock situations.
  • Timely Delivery: Develop efficient delivery schedules and use reliable transportation networks to ensure products arrive on time.
  • Tracking Systems: Implement tracking solutions that allow customers to monitor their shipments in real-time, providing transparency and reassurance.

Customer Support:

  • Inquiries and Complaints Handling: Set up a dedicated support team to address questions, issues, and feedback from customers promptly.
  • Account Management: Assign account managers to key clients to offer personalized service, resolve complex issues, and build long-term relationships.

Market Insights and Analytics:

  • Consumer Trends: Provide data on emerging trends and preferences, helping clients tailor their offerings to local tastes.
  • Product Performance: Analyze sales data to gauge how well products are performing in different regions, identifying successful products and areas needing improvement.
  • Market Opportunities: Share insights on potential new markets or segments where clients can expand their business.

Customized Solutions:

  • Custom Labeling and Packaging: Offer options for customized labels, packaging designs, or sizes to meet local preferences or marketing strategies.
  • Formulations: Work with clients to develop unique beverage formulations suited to regional tastes or dietary requirements.

Compliance and Regulatory Support:

  • Import/Export Regulations: Assist with navigating the complex regulations governing international trade, including tariffs, customs procedures, and documentation.
  • Safety Standards: Ensure products meet the health and safety standards of each country, including ingredient regulations and quality controls.
  • Labeling Requirements: Help design labels that comply with local language requirements, nutritional information, and other regulatory mandates.

Branding and Marketing Support:

  • Marketing Strategies: Provide expertise on creating effective marketing campaigns tailored to different regions.
  • Promotional Materials: Supply marketing materials, such as brochures, posters, and digital content, to help clients promote products.
  • Brand Development: Assist in building a strong brand identity that resonates with local consumers.

Sustainability Initiatives:

  • Eco-Friendly Packaging: Offer sustainable packaging options, such as biodegradable materials or recyclable designs.
  • Sustainable Practices: Promote practices that reduce environmental impact, such as reducing carbon emissions in logistics or sourcing ingredients sustainably.
  • Transparency: Provide information on the environmental impact of products and company practices to build trust with environmentally conscious consumers.

Training and Education:

  • Product Knowledge: Offer training sessions to clients’ staff on the features, benefits, and handling of products.
  • Best Practices: Share best practices for product storage, serving, and promotion to ensure optimal product performance and customer satisfaction.

Innovative Product Development:

  • Collaborative Development: Work with clients to create new beverage products based on emerging trends, consumer feedback, or specific market needs.
  • Testing and Feedback: Conduct taste tests and market trials to refine product concepts and ensure they meet consumer expectations.

Technical Support:

  • Product Handling: Provide guidance on the proper handling, storage, and usage of beverages to maintain quality.
  • Equipment Support: If applicable, offer technical support for any equipment used in dispensing or serving beverages.

Flexible Payment Solutions:

  • Payment Options: Provide various payment methods, such as credit terms, installment plans, or digital payment solutions.
  • Financial Terms: Offer customized payment terms that align with clients’ financial cycles and business needs.

Partnership and Networking Opportunities:

  • Industry Events: Facilitate access to industry conferences, trade shows, and networking events where clients can connect with potential partners and customers.
  • Business Connections: Introduce clients to other businesses, suppliers, or industry experts that could offer valuable collaborations or insights.

What are your various incoterms (International Commercial Terms)?

EXW (Ex Works), FOB (Free on Board), CFR (Cost and Freight), CIF (Cost, Insurance, and Freight) and DAP (Delivered at Place)

What is the ETA of my shipment?

There is no specific time frame for the delivery of your shipment. It will depend on various factors such as your country, the shipping company, and the transit time of the shipping vessel. We make every effort to provide our customers with shipment details and connect them with the shipping company for primary updates on their shipment.

How do I track my order?

Once your order has been processed and registered with the shipping company, the tracking number will be sent directly to you via email or WhatsApp. You will be able to track your shipment in real time, so you can know exactly where it is and when it will arrive at the destination address. Tracking your shipment is easy, as all the necessary steps are outlined in the email containing your tracking number. Additionally, our customer representatives are available 24/7 to assist you.

What are your company’s return policies?

To return a product, it must be in the same condition as when it was delivered to you. Returns must be made within 10 days of receiving and inspecting the shipment. We will cover the transportation costs for the return shipment.

Reasons for returning a product after it has been delivered to me?

Incorrect Product: If the wrong product was shipped to you, such as an incorrect container size, wrong labeling, or wrong flavour (in the case of soda or energy drinks).

How long does it take to process my order for shipping?

It varies based on the size of your order. The lead time ranges from 24 hours to 5 working days.

How long does it take to process a refund payment?

If you return a product due to damage during transportation, we will process a new order and ship it to you at no extra charge. If you prefer a full refund, we will process it within 5 working days and transfer the money directly to your account.

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